https://www.journey-smiths.com/publications daily 0.75 2025-03-21 https://www.journey-smiths.com/publications/personalization-customer-journey monthly 0.5 2025-03-21 https://images.squarespace-cdn.com/content/v1/671188c2f0d4e874f9b64ef0/e18bfcd5-8492-41aa-9c9d-7042ee754ef5/IMG_1804.jpeg What we say - How to deploy Personalization into Customer Journeys Read Mark’s full post on LinkedIn https://www.journey-smiths.com/publications/wow247podcast monthly 0.5 2025-03-06 https://images.squarespace-cdn.com/content/v1/671188c2f0d4e874f9b64ef0/c0ed7197-b211-41fb-a8f0-6d49372da7ee/WOW+Pic.png What we say - WOW24 Podcast: A Step-by-Step Route to Branded Customer Experience Listen to the full Podcast here https://www.journey-smiths.com/publications/ceoofthefuture monthly 0.5 2025-03-06 https://images.squarespace-cdn.com/content/v1/671188c2f0d4e874f9b64ef0/1c0126bc-97c5-4235-ad69-85a9544c71cf/CEO.jpeg What we say - Can the CXO be the CEO of the Future? Read Mark’s full post on LinkedIn https://www.journey-smiths.com/publications/customerfocusorcxfocus monthly 0.5 2025-03-06 https://images.squarespace-cdn.com/content/v1/671188c2f0d4e874f9b64ef0/8ca5e413-3256-44fa-9111-18ed14da6802/ChesterSt.jpeg What we say - Customer Focus or CX Focus - what’s the difference? Read Mark’s full post on LinkedIn https://www.journey-smiths.com/publications/a-gen-z-christmas-and-2024-wrapped monthly 0.5 2025-03-06 https://images.squarespace-cdn.com/content/v1/671188c2f0d4e874f9b64ef0/cfd93043-dbea-4172-9741-5989ceed228f/GenZ.jpg What we say - A Gen Z Christmas and 2024 Wrapped Read Mark’s full post on LinkedIn https://www.journey-smiths.com/publications/nobody-cares-about-cx monthly 0.5 2024-12-13 https://images.squarespace-cdn.com/content/v1/671188c2f0d4e874f9b64ef0/0e9f34b0-973f-4648-929f-1d6efd6873d5/Nobody+Knows+pic.jpeg What we say - “Nobody Knows” and “Nobody Cares” about CX Read the full article on LinkedIn https://www.journey-smiths.com/publications/brand-pollution monthly 0.5 2024-12-13 https://images.squarespace-cdn.com/content/v1/671188c2f0d4e874f9b64ef0/b44a51ec-c2b0-478a-abaa-0135247ba2b2/Stewardess.jpeg What we say - How Mental Models explain Brand Pollution Read the full article on LinkedIn https://www.journey-smiths.com/publications/cmswire24 monthly 0.5 2024-10-21 https://images.squarespace-cdn.com/content/v1/671188c2f0d4e874f9b64ef0/d4d23f75-3de1-4d6b-bacb-881188b2a698/CMSWire-Top-of-Mind-for-CMOs-in-2022_ALOR-22-120_.jpg What we say - Building an EX and CX Symbiosis Read Mark’s article in CMS Wire (July 2024) https://www.journey-smiths.com/publications/forbes-ai-wizard monthly 0.5 2024-10-21 https://images.squarespace-cdn.com/content/v1/671188c2f0d4e874f9b64ef0/70944a74-e6d8-4ce5-9bcc-aa140ad003ba/Forbes.png What we say - The Wizard of CX AI Read Mark’s article in Forbes Magazine All Mark’s Forbes Tech Council articles https://www.journey-smiths.com/publications/leadership-boost monthly 0.5 2024-10-21 https://images.squarespace-cdn.com/content/v1/671188c2f0d4e874f9b64ef0/6bcb18e6-a675-4948-86d0-e9b3a8a1edaf/journey-smiths_work-learn_diagram.png What we say - Leadership Boost Read the detail from Jes on the Leadership Boost approach https://www.journey-smiths.com/publications/agilebrand monthly 0.5 2024-10-21 https://images.squarespace-cdn.com/content/v1/671188c2f0d4e874f9b64ef0/a6ba2abd-3fe2-4497-b43b-77d712a78fca/AgileKihlstrom.jpeg What we say - Fewer Comms = More Revenue Listen to Mark in the full podcast on YouTube https://www.journey-smiths.com/publications/leadership-nudges monthly 0.5 2024-10-21 https://images.squarespace-cdn.com/content/v1/671188c2f0d4e874f9b64ef0/30d371ed-48d5-4b00-9c2b-c1ab29dc71ef/nudges%2Bdiagram.jpg What we say - Leadership Nudges Read the detail of Jes’s thoughts on nudges for leaders https://www.journey-smiths.com/publications/punkcx-linkedin-live monthly 0.5 2024-10-21 https://images.squarespace-cdn.com/content/v1/671188c2f0d4e874f9b64ef0/e162d8ff-fe95-4a22-8a36-04fc9f01da21/PunkCX.jpg What we say - Punk CX: Next Best Action Listen to Mark on this LinkedIn Live event https://www.journey-smiths.com/publications/cx-connect-cx-ex monthly 0.5 2024-10-21 https://images.squarespace-cdn.com/content/v1/671188c2f0d4e874f9b64ef0/b8145332-c61c-4c1a-b3c4-da7cc22ff8fd/destinationcrm.jpg What we say - Aligning Employees And Customers For Best In Class Total Experience Listen to the full CX Connect presentation in YouTube. https://www.journey-smiths.com/publications/journey-doctors monthly 0.5 2024-10-31 https://images.squarespace-cdn.com/content/v1/671188c2f0d4e874f9b64ef0/3b54d4fe-66b5-41ad-819e-70f847e85fc8/JourneyDoctors.jpeg What we say - Journeys and Branded Customer Experience Listen to Mark’s thoughts in this podcast. 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